Thank you for visiting the Mediloop.com Web site (the "Site").Mediloop(“Mediloop”, “We”, “Us”, “Our”) is a platform that connects a customer to their choice of local pharmacies in any area and get medicines (“Products”) delivered.(“Orders”). Mediloop is not a pharmacist and is not involved in the sale and purchase of drugs and medicines and exercises very limited control any control over the sale or Products on its website and the platform merely acts as a channel of communication between a customers and a pharmacist. Mediloop does not verify the validity of a prescription or the authenticity of a Product sold by a pharmacist and users are advised to apply judicious reasoning while using the Services. (“Services”)
Mediloop.com want each visitor (either as a customer or pharmacist) to the Site ("you") to have a safe and better experience, we have established the following terms and conditions so that we both know what to expect from Mediloop and between a pharmacist and customer. By using the Site you agree to be bound by the terms following. Please read them carefully. Your usage of the Site indicates your acceptance of these terms and conditions. Your processing or placement of an order also indicates your acceptance of these terms and conditions.
All information supplied has NO WARRANTY whatsoever. Information and statements are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made that any information on or linked to this site is complete and/or accurate. All information contained on the Site, including information relating to medical and health conditions, products and treatments, is for informational purposes only. It is often presented in summary or aggregate form. If you are listed as a Vendor (pharmacist), then your actions are restricted to carry out the sale of Drugs as prescribed under the Drugs and Cosmetics Act, 1940 the (Indian) Information Technology Act, 2000 and the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the "SPI Rules"), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011, and all applicable rules and amendments thereof.
Professional advice is required for each particular illness, disease, infection, injury or other medical condition and for dosages of the pharmaceutical product supplied by pharmacist for orders processed from this Site. This information is not to be taken as any sort of medical advice whatsoever. You take full and total responsibility for what you do with this information and any resulting outcomes from your actions.
The information contained in this Site is not intended nor is it implied to be a substitute for professional medical advice or any information contained on or in any product packaging or labels. Always seek the advice of your Pharmacist, General Practitioner, other medical practitioner or qualified health provider when starting any new medical treatment, continuing with medical treatment or with any questions you may have regarding yours or any other party’s medical condition. NOTHING CONTAINED IN THE SERVICE IS INTENDED TO BE OR SHOULD BE TAKEN FOR MEDICAL DIAGNOSIS OR TREATMENT OR SELLING OF DRUGS AND MEDICINES.
Please read these terms and conditions before accessing or using the Site. If you are under 18 years of age, then you must obtain your parent or guardian’s consent before accessing and using the Site. Your access to and use of the Site, including your order of Products through the Site, is subject to these terms and conditions.
You may not have more than one active account, and your account is non-transferable. You may update, edit or terminate your account at any time through the Site. You may have more than one delivery address an account.
If you are Vendor, then you will need to provide us a copy of the Business License for operating a pharmacy for each pharmacy that you wish to list on our website (in case you want to list more than one).
If you choose to use a workplace email address for your account or to access the Site, then you are solely responsible for ensuring that you comply with the rules, policies or protocols that apply to the use of your email address and your workplace facilities.
You may order products by submitting your Order through the Site in accordance with these terms and conditions.
Any Order placed through this Site for a product is an offer by you to purchase the particular product from a pharmacist (including the delivery and other charges and taxes) at the time you place the Order.
We may ask you to provide additional details or require you to confirm your details to enable us to pass on your information for an order placed through the Site.
You agree to provide us with current, complete and accurate details when asked to do so by the Site.
We reserve the right to accept or reject to pass on your Order for any reason, including if the Product requested is not available with a pharmacist or if there is no pharmacist available in your requested area or if there is an error in the prescription or for any reason which does not meets Mediloop’s business policies.
Each Order placed for Products through the Site that we accept to pass on to a pharmacist is a separate binding agreement between you and us, and between you and the pharmacist for the supply of those Products. For each Order accepted by a pharmacist, they will supply the Products you and we do not control the delivery of such Order by the pharmacist, including the ability of the customer to make the payment or authenticity of a given address.
If a customer or pharmacist rejects an Order placed through the Site, then we will endeavor to notify the other party of that rejection within reasonable time.
All Orders for Prescription and Schedule Medicine Products that will be processed and delivered by the Pharmacy are supplied from their registered premises as set out in the applicable Poisons Schedule and are as follows-
We don’t undertake to deliver Products ordered through the Site to any location however the local pharmacist from where the ordered is processed shall provide delivery services. A customer may receive multiple deliveries for their Order if some items are not available at the time of delivery.
Pharmacist will update the shipping information on the website and a customer can use the information to track their order and can obtain further information on the Site about our delivery timeframes and how the Product is being delivered.
If the delivery relates to your first Order or your Order contains a Prescription Product, then you must be present to accept the delivery of that Order and, at our request, provide a photographic identification.
While utilizing our website, you may not use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process to access, acquire, copy or monitor any portion of the website or any content, or in any way reproduce or circumvent the navigational structure or presentation of the website or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. We reserve our right to bar individuals thought to be conducting such activity. You may not attempt to gain unauthorized access to any portion or feature of the website, or any other systems or networks connected to the website or to any server, or to any other services offered on or through the website by hacking or any other illegitimate means.
You agree that you will not take any action that imposes an unreasonably large burden on the infrastructure of the website or our systems or networks, or any systems or networks connected to the website.
We will email you product alerts and special offers from pharmacists that we believe may be of interest to you. We respect your right not to receive these communications and if you advise us at the time of placing your order that you do not wish to receive these special offer and alert emails we will disable that functionality for your account. Each and every one of these communications will contain a clear link to Unsubscribe. We assure you that once you have unsubscribed we will immediately remove your name from the communication list and will no longer send you these special offers and alerts, unless you choose to re-subscribe at a later date.
Communication between a pharmacist and a customer is possible on the chat feature available on the website and any discussion, understanding, arrangement or any promise made shall not be against the spirit of these Terms and against the laws of the country. We don’t screen or monitor such communication, however the chat feature is offered by third party and you must review their terms if you have questions regarding the privacy of the information that you disclose.
All material on this website, including all information such as text, graphics, images, photographs, video and sound, is protected by copyright. You must not alter, reproduce, store in retrieval system or transmit the material on this site or any part thereof, unless authorized by the us in writing or permitted by The (Indian) Copyright Act, 1957. Where material is annotated as belonging to a third party, you must seek permission from the copyright owner before reproducing it.
All trademarks on this site are the property of their respective owners. You must not use any trademarks (whether those of the PSA or third parties) except by saving or printing out a copy of this site for personal non-commercial use, unless expressly authorized in writing by us or the owner of the relevant trademark.
Links to external sites, including those of sponsors and other organizations, are provided as matter of convenience, and we are not responsible for the content of such sites. Provision of links does not imply endorsement of such sites or any products or information offered by them. Links to information on this site may change over time.
Significant portions of this site are intended for the use of our members only. To access such content, you must have a valid login and password supplied by us. We reserves the right to withdraw an individual’s access to member-only services and information where it has reasonable grounds to believe that a login has been used by a person or organization other than that to which it was issued.
We have processes in place to assist in detecting transactions that may be illegal or in breach of these terms. We may contact you by telephone or email to confirm your payment and information details. If we are unable to confirm these details, we may cancel your Order. If you are unsure whether the person contacting you is from Mediloop, please contact us at email@example.com.
Risk in the Product passes to the pharmacist on your placing the order and acceptance of the same and then it passes to you at the time of delivery to the Delivery Address (or pick-up from the pharmacist). Mediloop is not a part of the transaction and does not form a party to the transaction either as an agent or intermediary or partner. We do not control or regulate the sale of drugs and medicines and any action against Mediloop will be as per Section B15 and B16.
You must indemnify and hold us and our employees, representatives, agents, affiliates, directors, officers, managers and shareholders (the "Parties") harmless from any damage, loss, or expense (including without limitation, attorneys' fees and costs) incurred in connection with any third-party claim, demand or action ("Claim") brought against any of the Parties alleging that you have breached any of these terms and conditions. If you have to indemnify us under this Section, we will have the right to control the defense, settlement, and resolution of any Claim at your sole expense. You may not settle or otherwise resolve any Claim without our express written permission.
We make no representation or warranty of any kind, express or implied, as to the operation of this website or the information, content, materials, or products included on this website. You expressly agree that your use of this website is at your own risk.
To the full extent permissible by applicable law, we disclaim all warranties, express or implied, we do not warrant that our website, its servers, or email sent from us are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, loss of use, loss of data, loss of business or profits and consequential damages.
To the extent permitted by law, we do not accept any liability for any damage or injury caused by the use or misuse of products purchased from a pharmacist listed on our website.
Our Warranty does not cover in transit damage; failure to comply with the original suppliers warranty; willful abuse or misuse. This warranty is voided if the goods have received maltreatment, inattention, interference of any kind. Our responsibility does not cover any products used in breach of manufacturer warranty, any loss or damage caused by products not used according to product instructions, consequential damage or incidental damages, personal injury, lost profits, lost savings or other economic damages, intentional acts, war, hostilities, terrorism or vandalism or acts of god.
If something happens which is beyond our reasonable control which makes it impossible, more difficult or more expensive for us to perform our obligations in our usual way then we may wait until it is again possible for us to perform our obligations in our usual way without additional difficulty or expense and we are not liable for any delay which results.
You must not:
You warrant that:
Even after termination, certain obligations mentioned under Covenants, Liability, Indemnity, Intellectual Property, Dispute Resolution will continue and survive termination.
Notice to Mediloop can be directed to firstname.lastname@example.org