Terms of Use

Thank you for visiting the Mediloop.com Web site (the "Site").Mediloop(“Mediloop”, “We”, “Us”, “Our”) is a platform that connects a customer to their choice of local pharmacies in any area and get medicines (“Products”) delivered.(“Orders”). Mediloop is not a pharmacist and is not involved in the sale and purchase of drugs and medicines and exercises very limited control any control over the sale or Products on its website and the platform merely acts as a channel of communication between a customers and a pharmacist. Mediloop does not verify the validity of a prescription or the authenticity of a Product sold by a pharmacist and users are advised to apply judicious reasoning while using the Services. (“Services”)

Mediloop.com want each visitor (either as a customer or pharmacist) to the Site ("you") to have a safe and better experience, we have established the following terms and conditions so that we both know what to expect from Mediloop and between a pharmacist and customer. By using the Site you agree to be bound by the terms following. Please read them carefully. Your usage of the Site indicates your acceptance of these terms and conditions. Your processing or placement of an order also indicates your acceptance of these terms and conditions.

Information Disclaimer

All information supplied has NO WARRANTY whatsoever. Information and statements are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made that any information on or linked to this site is complete and/or accurate. All information contained on the Site, including information relating to medical and health conditions, products and treatments, is for informational purposes only. It is often presented in summary or aggregate form. If you are listed as a Vendor (pharmacist), then your actions are restricted to carry out the sale of Drugs as prescribed under the Drugs and Cosmetics Act, 1940 the (Indian) Information Technology Act, 2000 and the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the "SPI Rules"), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011, and all applicable rules and amendments thereof.

Professional advice is required for each particular illness, disease, infection, injury or other medical condition and for dosages of the pharmaceutical product supplied by pharmacist for orders processed from this Site. This information is not to be taken as any sort of medical advice whatsoever. You take full and total responsibility for what you do with this information and any resulting outcomes from your actions.

The information contained in this Site is not intended nor is it implied to be a substitute for professional medical advice or any information contained on or in any product packaging or labels. Always seek the advice of your Pharmacist, General Practitioner, other medical practitioner or qualified health provider when starting any new medical treatment, continuing with medical treatment or with any questions you may have regarding yours or any other party’s medical condition. NOTHING CONTAINED IN THE SERVICE IS INTENDED TO BE OR SHOULD BE TAKEN FOR MEDICAL DIAGNOSIS OR TREATMENT OR SELLING OF DRUGS AND MEDICINES.


Please read these terms and conditions before accessing or using the Site. If you are under 18 years of age, then you must obtain your parent or guardian’s consent before accessing and using the Site. Your access to and use of the Site, including your order of Products through the Site, is subject to these terms and conditions.


You must complete the Vendor or customer registration process through the Site to process or order Products through the Site. Any business or personal information that you give us will be held and used by us in accordance with our privacy policy.

You may not have more than one active account, and your account is non-transferable. You may update, edit or terminate your account at any time through the Site. You may have more than one delivery address an account.

If you are Vendor, then you will need to provide us a copy of the Business License for operating a pharmacy for each pharmacy that you wish to list on our website (in case you want to list more than one).

If you choose to use a workplace email address for your account or to access the Site, then you are solely responsible for ensuring that you comply with the rules, policies or protocols that apply to the use of your email address and your workplace facilities.

Placing an Order for Products

You may order products by submitting your Order through the Site in accordance with these terms and conditions.

Any Order placed through this Site for a product is an offer by you to purchase the particular product from a pharmacist (including the delivery and other charges and taxes) at the time you place the Order.

We may ask you to provide additional details or require you to confirm your details to enable us to pass on your information for an order placed through the Site.

You agree to provide us with current, complete and accurate details when asked to do so by the Site.

Acceptance or rejection of an Order

We reserve the right to accept or reject to pass on your Order for any reason, including if the Product requested is not available with a pharmacist or if there is no pharmacist available in your requested area or if there is an error in the prescription or for any reason which does not meets Mediloop’s business policies.

Each Order placed for Products through the Site that we accept to pass on to a pharmacist is a separate binding agreement between you and us, and between you and the pharmacist for the supply of those Products. For each Order accepted by a pharmacist, they will supply the Products you and we do not control the delivery of such Order by the pharmacist, including the ability of the customer to make the payment or authenticity of a given address.

If a customer or pharmacist rejects an Order placed through the Site, then we will endeavor to notify the other party of that rejection within reasonable time.

Restricted Products

All Orders for Prescription and Schedule Medicine Products that will be processed and delivered by the Pharmacy are supplied from their registered premises as set out in the applicable Poisons Schedule and are as follows-

  • For Schedule H and H1 medicines, a valid prescription is needed and no pharmacy will process such orders with a prescription.
  • Under no circumstances, shall a customer order or pharmacy supply Schedule X drugs or habit forming drugs from our website.
  • You acknowledge that it is against the law to supply scheduled medicines to, another person other than in the course of treatment so authorized by applicable Indian and State legislation; and
  • You warrant that you are not obtaining scheduled medicines on behalf of another person other than as an authorized agent, family member or guardian for persons under the age of 18 years.

Delivery of Products

We don’t undertake to deliver Products ordered through the Site to any location however the local pharmacist from where the ordered is processed shall provide delivery services. A customer may receive multiple deliveries for their Order if some items are not available at the time of delivery.

Pharmacist will update the shipping information on the website and a customer can use the information to track their order and can obtain further information on the Site about our delivery timeframes and how the Product is being delivered.

If the delivery relates to your first Order or your Order contains a Prescription Product, then you must be present to accept the delivery of that Order and, at our request, provide a photographic identification.

Your use of the Website

While utilizing our website, you may not use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process to access, acquire, copy or monitor any portion of the website or any content, or in any way reproduce or circumvent the navigational structure or presentation of the website or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. We reserve our right to bar individuals thought to be conducting such activity. You may not attempt to gain unauthorized access to any portion or feature of the website, or any other systems or networks connected to the website or to any server, or to any other services offered on or through the website by hacking or any other illegitimate means.

You agree that you will not take any action that imposes an unreasonably large burden on the infrastructure of the website or our systems or networks, or any systems or networks connected to the website.


We will email you product alerts and special offers from pharmacists that we believe may be of interest to you. We respect your right not to receive these communications and if you advise us at the time of placing your order that you do not wish to receive these special offer and alert emails we will disable that functionality for your account. Each and every one of these communications will contain a clear link to Unsubscribe. We assure you that once you have unsubscribed we will immediately remove your name from the communication list and will no longer send you these special offers and alerts, unless you choose to re-subscribe at a later date.

Communication between a pharmacist and a customer is possible on the chat feature available on the website and any discussion, understanding, arrangement or any promise made shall not be against the spirit of these Terms and against the laws of the country. We don’t screen or monitor such communication, however the chat feature is offered by third party and you must review their terms if you have questions regarding the privacy of the information that you disclose.


All material on this website, including all information such as text, graphics, images, photographs, video and sound, is protected by copyright. You must not alter, reproduce, store in retrieval system or transmit the material on this site or any part thereof, unless authorized by the us in writing or permitted by The (Indian) Copyright Act, 1957. Where material is annotated as belonging to a third party, you must seek permission from the copyright owner before reproducing it.


All trademarks on this site are the property of their respective owners. You must not use any trademarks (whether those of the PSA or third parties) except by saving or printing out a copy of this site for personal non-commercial use, unless expressly authorized in writing by us or the owner of the relevant trademark.


Links to external sites, including those of sponsors and other organizations, are provided as matter of convenience, and we are not responsible for the content of such sites. Provision of links does not imply endorsement of such sites or any products or information offered by them. Links to information on this site may change over time.

Access to member-only content

Significant portions of this site are intended for the use of our members only. To access such content, you must have a valid login and password supplied by us. We reserves the right to withdraw an individual’s access to member-only services and information where it has reasonable grounds to believe that a login has been used by a person or organization other than that to which it was issued.

Fraud and risk assessment

We have processes in place to assist in detecting transactions that may be illegal or in breach of these terms. We may contact you by telephone or email to confirm your payment and information details. If we are unable to confirm these details, we may cancel your Order. If you are unsure whether the person contacting you is from Mediloop, please contact us at info@mediloop.com.

Risk and title

Risk in the Product passes to the pharmacist on your placing the order and acceptance of the same and then it passes to you at the time of delivery to the Delivery Address (or pick-up from the pharmacist). Mediloop is not a part of the transaction and does not form a party to the transaction either as an agent or intermediary or partner. We do not control or regulate the sale of drugs and medicines and any action against Mediloop will be as per Section B15 and B16.


You must indemnify and hold us and our employees, representatives, agents, affiliates, directors, officers, managers and shareholders (the "Parties") harmless from any damage, loss, or expense (including without limitation, attorneys' fees and costs) incurred in connection with any third-party claim, demand or action ("Claim") brought against any of the Parties alleging that you have breached any of these terms and conditions. If you have to indemnify us under this Section, we will have the right to control the defense, settlement, and resolution of any Claim at your sole expense. You may not settle or otherwise resolve any Claim without our express written permission.

Limitation of Liability

We make no representation or warranty of any kind, express or implied, as to the operation of this website or the information, content, materials, or products included on this website. You expressly agree that your use of this website is at your own risk.

To the full extent permissible by applicable law, we disclaim all warranties, express or implied, we do not warrant that our website, its servers, or email sent from us are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, loss of use, loss of data, loss of business or profits and consequential damages.

To the extent permitted by law, we do not accept any liability for any damage or injury caused by the use or misuse of products purchased from a pharmacist listed on our website.

Our Warranty does not cover in transit damage; failure to comply with the original suppliers warranty; willful abuse or misuse. This warranty is voided if the goods have received maltreatment, inattention, interference of any kind. Our responsibility does not cover any products used in breach of manufacturer warranty, any loss or damage caused by products not used according to product instructions, consequential damage or incidental damages, personal injury, lost profits, lost savings or other economic damages, intentional acts, war, hostilities, terrorism or vandalism or acts of god.

If something happens which is beyond our reasonable control which makes it impossible, more difficult or more expensive for us to perform our obligations in our usual way then we may wait until it is again possible for us to perform our obligations in our usual way without additional difficulty or expense and we are not liable for any delay which results.

General User restrictions

You must not:

  • use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
  • use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
  • make fraudulent or speculative enquiries, purchases or requests through the Site;
  • use another person’s details without their permission or impersonate another person when using the Site;
  • post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
  • tamper with or hinder the operation of the Site;
  • knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
  • use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;
  • modify, adapt, translate or reverse engineer any portion of the Site;
  • remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;
  • reformat or frame any portion of the web pages that are part of the Site;
  • create accounts by automated means or under false or fraudulent intentions;
  • use the Site to violate the security of any computer or other network or engage in illegal conduct;
  • take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
  • use the Site other than in accordance with these terms and conditions; or
  • attempt any of the above acts or engage or permit another person to do any of the above acts.
  • ensure that your LoginID and password, that is used to access the Site and the details of your account, are kept in a safe and secure manner;
  • immediately notify us through Customer Service on ______ during Contact Hours if you are or become aware that there is or has been an unauthorised use of your LoginID and password or account, or any other security breach relating to your account;
  • promptly advise us of any changes to your information provided to us as part of the customer registration process;
  • must provide us with your date of birth and place an Order for a Restricted Product in accordance with site requirements;
  • remain responsible for any costs associated with your access to or use of the Site, including Internet access fees;
  • remain responsible and liable for any person that uses your LoginID and password to order Product(s) through the Site;


You warrant that:

  • all information and data provided by you to us through the Site (including as part of the customer registration process) or otherwise is true, accurate, complete and up to date;
  • the person receiving the Products at the Delivery Address or collecting the Products on your behalf is authorized by you to do so; and
  • you have and will comply with all relevant laws relating to your use of the Site and your placement of any Order to a pharmacist listed on our website.

Governing Law and Dispute Resolution

This Agreement and any contractual obligation between Mediloop and User will be governed by the laws of India, without reference to the conflict of laws principles. Any legal action or proceeding related to Your access to, or use of, the Website or these Terms of Use shall be subject to the exclusive jurisdiction of the courts at Ujjain, Madhya Pradesh.


Even after termination, certain obligations mentioned under Covenants, Liability, Indemnity, Intellectual Property, Dispute Resolution will continue and survive termination.


If any provision of this Terms of Use is deemed invalid, unlawful, void or for any other reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions.


Notice to Mediloop can be directed to info@mediloop.com

Other Terms

Please refer to the Privacy Policy, Cancellation Policy and the Customer/Pharmacist’s Obligation (whichever applies) which also forms a part of the Mediloop’s Terms of Use.